Shipping Policy
This policy explains how and when Racquet Pro ships orders. It applies to all products purchased at RacquetProGear.com. If you have a question not covered here, please contact us.
Where we ship
We ship across the United States to all 50 states.
Order processing time
Orders are processed within [3–5 business days] of payment confirmation. Orders placed after [CUTOFF TIME] or on weekends and public holidays are processed the next business day. You will receive an email confirmation when your order is placed and a second email with tracking once it ships.
Shipping methods, times and costs
Delivery estimates below are in addition to processing time.
- Standard Shipping: [2–5 business days] —Free
- Expedited Shipping: Next day delivery— $50
Order tracking
Once your order ships, we email a tracking number and link. Please allow up to [24–48 hours] for tracking to update after you receive it. You can also find tracking in your account order history.
Delays
Delivery estimates are not guarantees. Carrier delays, weather, and peak periods can extend delivery times. If your order has not arrived within [5 business days] of the estimate, please contact us and we will help track it down.
Lost or damaged shipments
If your order arrives damaged, keep all packaging and contact us within [3 days] with photos so we can arrange a replacement or refund. For packages marked delivered but not received, please check with your carrier and neighbours first, then reach out within [3 days].
Store pickup
Local customers may choose in-store pickup at 803 E NASA Pkwy #151, Webster, TX 77598, where available at checkout. We will email you when your order is ready. Please bring your order confirmation and a photo ID.
See also our Returns & Refund Policy and Terms & Conditions.