We want you to be happy with your purchase. This policy explains when and how you can return an item bought at RacquetProGear.com. Questions? Contact us first — we are glad to help.

Return window

You may return eligible items within [30] days of the delivery date for a refund or exchange. [State any exceptions here.]

Condition requirements

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In the original packaging with all tags, wrapping and included accessories
  • Free of signs of play or court use (paddles and rackets that have been used on court are not eligible unless faulty)

[State whether the paddle/racket protective wrapping must be intact. Many stores require the face film to be unremoved for a return.]

Non-returnable items

The following cannot be returned unless faulty: [gift cards, clearance/final-sale items, opened grip sprays or consumables, used balls, and any item marked non-returnable on its product page].

How to start a return

  1. Contact us with your order number and the item you wish to return.
  2. We will confirm eligibility and send return instructions and a return address.
  3. Ship the item back within [5 days] of approval.

Please do not send items back before receiving return instructions.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within [5–10 business days]. Depending on your bank or card issuer, it may take additional time for the refund to appear.

[State your policy on original shipping costs — typically non-refundable unless the item was faulty.]

Exchanges

The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the replacement. If you need help choosing the right size or model, contact our team.

Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us within [3days] with photos. We will arrange a replacement, exchange or full refund including any shipping costs, at no charge to you.

Manufacturer warranties

Some paddles and rackets carry a manufacturer warranty against defects. These are handled by the manufacturer; we are happy to help you start a warranty claim. Note that warranties typically do not cover normal wear, core softening over time, or damage from misuse.

See also our Shipping Policy and Terms & Conditions.